Terms and Conditions

  1. All prices quoted are in $NZD. Bookings will be confirmed once full payment is made
  2. Seats on Riverbug.nz Tours are limited and we cannot guarantee  bookings until receiving full payment prior to trip departure.                          
  3. Our cancellation policy is:
    • cancellation 7 days or more from tour date will recieve a full refund with no fee.
    • cancellation 3-6 days from tour will incurr a 50% fee with balance refunded.
    • cancellation within 2 days from tour date will incurr 100% fee with no refund.
  4. Tour bookings are accepted on the understanding that customers appreciate the possible risks in outdoor adventure activities such as but not limited to, injury, uneven terrain, inclement weather, other river users.
  5. All customers must warrant that they have acceptable fitness and no medical condition that will cause them concern during the tour activities. It is at the discretion of riverbug.nz guides if any customer is deemed incapable of any activities.

    Disclaimer: Riverbug.nz reserve the right to cancel or amend any tour for any reason within or beyond our control. In the case that riverbug.nz cancels a tour customers will be offered a full refund, credit, or rescheduling of the activity. Whilst all care and attention is given, Riverbug.nz , its staff and agents will not assume or accept any liability or responsibility for any claim, loss, damage, personal injury, loss or damage to any personal equipment, inconvenience, costs and expenses, delays or irregularities of any nature occasioned by any circumstances.